Returns & Exchanges
HexClad AU offers a 30-day money-back guarantee to ensure you are completely satisfied with your premium hybrid cookware. If your items do not meet your expectations, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and Australian postcode to begin the process.
Prepare Your Package
Carefully pack your HexClad items in their original packaging, ensuring all handles and lids are securely protected for transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the exterior of your return parcel.
Drop Off and Track
Hand your package to any Australia Post location and keep your receipt; your refund will be processed once our warehouse inspects the returned goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing